Westoak Animal Hospital's
Here is what we're doing to keep our clients and staff safe
COVID 19 Protocol Update October 2020
The staff at Westoak Animal Hospital are committed to doing our part to slow down the transmission of Covid-19 to protect those who are vulnerable in our community. The safety of our clients, their pets and our staff are our top priorities. As we are clearly into the second wave of Covid-19, we have had to make a hard decision and have changed our protocols in order to be able to continue caring for your beloved pets. Starting on Monday October 5th we will be implementing 100% curbside veterinary services.
A typical visit will now look like this:
A phone call to Westoak Animal Hospital to book your pet's appointment
Please reply to confirm your appointment and include any medical concerns for your pet.
Call when you arrive for your appointment
A member of our team will come to collect your pet and obtain a history
Veterinarian will perform the physical examination
Veterinarian will call you with the physical examination findings and treatment options
Approved treatments will be performed and medications prepared.
Your pet will be returned to you at your car with any medications or foods
A team member can process your payment over the phone or we can bring the machine outside to you.
For food and prescription medication refills we ask that you call ahead. When we call you to let you know that it is ready for pick up, we ask that you pay at this time. Once you arrive, call the clinic and a team member will bring it out to your car.
Coming soon, MyVetStore will allow you to order food for your pet online! Check our website soon for more details.
These measures may seem extreme at this time, but we get one chance to do this right. Let's all do our part to take care of each other.
Dr Dieter Kohlmaier, Dr Fiona Fisher
and the team at Westoak Animal Hospital
Article: Coronavirus Disease (COVID-19)
Looking for more information about COVID-19 and whether it impacts your pets?
Update as of March 18, 2020
During this unprecedented time, the staff of Westoak Animal Hospital is committed to doing its part in slowing the transmission of COVID-19. The safety of our clients and our staff are our priority.
We have put the following Protocols in place:
Regular deep cleaning, especially in high traffic areas
Wiping down and disinfecting surfaces after each appointment
Providing access to hand sanitizer
Encouraging staff to stay home and away from others, if feeling unwell
Implementing social distancing protocols
Appointments and Clinic Hours
Effective Monday, March 23, 2020, our hours are changing to Monday through Friday, 8:00 am to 5:00 pm, and Saturday, 10:00 am to 1:00 pm, to accommodate urgent medical cases.
At this time we will be postponing all non-essential appointments and procedures until further notice. We will be contacting those affected to reschedule. Please visit our website and Facebook page for up-to-date information.
For existing appointments, please send a family member/friend in your place, or consider rescheduling your appointment if the following applies to you:
you have traveled outside of Canada within the last 14 days and/or
have cold/flu-like symptoms and/or
have been exposed to anyone who has tested positive for COVID-19
To limit the number of people in the clinic, we request that you have only one person attend the appointment with their pet. Once you arrive at the clinic, please call us from your car and reception will let you know when you may come in.
Pet Food Orders
We have been informed by our supplier that in order to ensure next day delivery of essential medical supplies, there will be a delay in receiving pet food. Pet food products will arrive in 3 to 5 business days. In addition, pet food will be limited to a 6-week supply, to ensure all pets have access to their food, without causing a pet food shortage.
Thank you for your understanding and cooperation while we work together to keep everyone safe during this time.
If you have any concerns, please contact us at (905) 469-2595 during business hours. If you have a non-urgent question, you can email us at firstname.lastname@example.org and we will return your email within 72 hours.
The team of Westoak Animal Hospital.
Dr. Dieter Kohlmaier and Dr. Fiona Fisher